26 April 2025 | Expert Insight
In this exclusive interview with Robotics Business NEWS, Micah Estis Green, CEO of Tailos Robotics, unpacks the strategy behind winning over InnVest Hotels after a rigorous two-year evaluation. Speaking with Robotics Business News, Green explains how Rosie, the AI-powered vacuum, is more than just a cleaning tool—it’s a stepping stone toward a connected ecosystem of automation designed to support hospitality teams and enhance guest experiences, without ever losing the human touch.
What specific factors led InnVest Hotels to select Tailos Robotics as their preferred provider after a two-year evaluation process?
At Tailos, we’re not just a hardware vendor—we’re a platform and a partner. Our vision extends beyond a single product to a connected ecosystem of robotics and automation tools designed to evolve with the needs of modern hospitality operations.
InnVest’s decision followed a comprehensive two-year evaluation process, which included side-by-side pilot testing in live hotel environments. Rosie, our AI-powered robotic vacuum, was benchmarked against other technologies and assessed for performance, reliability, and ease of integration.
What set Tailos apart was our ability to deliver consistent, measurable results across different property types. Rosie demonstrated the ability to autonomously clean large areas with minimal oversight, easing the burden on housekeeping teams. Just as importantly, our collaborative approach stood out. We worked closely with property-level teams to tailor deployments, adapt to feedback, and ensure the technology complemented existing workflows rather than disrupting them.
That combination—proven operational impact, adaptability, and a long-term vision backed by a scalable platform—was key to earning InnVest’s trust and moving forward together.
How does the integration of Rosie, the AI-powered robotic vacuum,enhance operational efficiency and guest experience across InnVest properties?
At its core, hospitality is about people—creating a welcoming, clean, and comfortable environment for guests. But behind the scenes, the operational demands to deliver that experience daily are immense, especially in today’s labor market. That’s where Rosie comes in. By automating the repetitive and time-consuming task of vacuuming, Rosie enables hotel teams to reallocate their time to higher-value responsibilities, such as detailed room checks, personalized service, and attending to guest needs in real-time.
For InnVest, the integration of Rosie brings consistency and predictability to an essential part of their housekeeping routine. Each robot is designed to clean areas efficiently and autonomously, ensuring nothing is missed even during high occupancy or when the team is short-staffed. The result is not only cleaner spaces but a more empowered housekeeping team. That improved efficiency translates directly to guest satisfaction.
Guests may not always know Rosie is part of the operation, but they’ll notice the difference:spotless floors, faster service, and an overall sense of cleanliness and care. For hotel teams, this translates into more control, flexibility, and bandwidth to elevate the guest experience.
Over time, these operational efficiencies compound into a significant competitive advantage, especially in a market where guest expectations continue to rise.
Can you elaborate on the anticipated impact of deploying Rosie on housekeeping staff, particularly concerning workload and injury prevention?
Housekeeping is one of the most physically demanding roles in the hospitality industry. Repetitive tasks like vacuuming long hallways, banquet spaces, and guest floors take a toll over time, leading to fatigue, muscle strain, and in some cases, long-term injury. With Rosie handling that specific task, teams experience an immediate reduction in physical strain.
That impact goes beyond comfort—it improves safety, reduces injury-related downtime, and contributes to long-term workforce sustainability. Especially in a tight labor market, empowering staff with tools that make their work safer and more manageable is essential.
We’ve seen this shift play out firsthand. As Alma Calvillo from Keystone Lodge and Spa shared:
“Our team saves around 5 hours of labor daily with the help of the robots. They are now able to focus on higher-level public space tasks such as cleaning the windows and providing deep cleaning of these spaces.”
That kind of transformation is exactly what Tailos was built for. When Rosie takes over the most physically taxing part of the cleaning routine, teams are not only relieved—they’re re-energized. They can redirect their time and energy toward higher-impact responsibilities that require attention to detail, care, and a human touch. That shift also contributes to improved job satisfaction and retention.
At Tailos, we’ve always believed that automation should enhance human work, not replace it. This is a clear example of that principle in action.
What metrics or KPIs will InnVest use to assess the success of this automation initiative over the next 12 months?
Tailos provides detailed performance reporting through our app, giving operators the visibility they need to track impact across their portfolio. Some of the primary KPIs in focus include:
These operational metrics are paired with qualitative feedback from staff and managers to evaluate ease of use, adoption rates, and frontline team satisfaction.
This isn’t a “set it and forget it” rollout. We work closely with partners like InnVest to regularly review performance, optimize deployment strategies, and ensure the system continues to deliver real operational value over time.
How does this partnership align with InnVest's broader strategy for incorporating technology and innovation into their hospitality services?
While we defer to InnVest on the full scope of their internal roadmap, it’s clear this partnership reflects a shared belief: that innovation should be practical, staff-friendly, and operationally grounded. Our alignment around those principles is what made this collaboration such a natural fit.
Tailos addresses a real, ongoing operational challenge with a scalable, intuitive solution. Our platform isn’t just about introducing new technology—it’s about optimizing existing workflows, reducing friction for frontline teams, and giving operators clear visibility into performance and productivity.
More broadly, this rollout reflects a shift we’re seeing across the industry. Automation in hospitality isn’t about replacement—it’s about reinforcement. It’s about giving teams the tools they need to do their best work, more consistently and sustainably. That’s the future we’re helping to build, and we’re proud to support partners like InnVest in making it a reality.
Are there plans to expand the use of Tailos Robotics' solutions beyond vacuuming to other aspects of hotel operations?
Tailos is AI for the physical world. That philosophy guides everything we build, starting with Rosie and extending far beyond it.
Rosie is powered by the Tailos Platform—a connected system built to scale across properties and support a growing suite of intelligent devices. While the primary function today is vacuuming, Rosie is equipped with advanced sensors and intelligence that go well beyond floorcare. Combined with our platform, Rosie makes the invisible visible—surfacing operational insights that help hotel teams address issues like mold, mildew, smoke, or poor Wi-Fi coverage before they impact the guest experience.
This isn’t just about automation—it’s about transformation. We continuously enhance Rosie’s capabilities through real-world feedback, and every improvement strengthens the broader platform. Tailos is intentionally designed to support additional technologies over time, with the goal of embedding automation into the fabric of daily operations.
The long-term vision is a connected ecosystem where AI-powered machines work in harmony to support frontline teams, detecting problems, coordinating responses, and optimizing service across every square foot of a property.
At Tailos, we build machines so humans can live—by elevating the work experience, improving operational efficiency, and enabling teams to focus on what matters most.
How does InnVest plan to train and support staff in adapting to and working alongside these new robotic technologies?
One of the most important success factors in automation is adoption, which begins with intuitive design and streamlined onboarding. At Tailos, we’ve built the entire Rosie experience to be simple, fast, and staff-friendly.
Training typically takes just 20–30 minutes, and we can launch new properties virtually—no onsite install required. In fact, during our rollout with InnVest, we successfully brought 26 properties online in just a few days. That kind of scale and speed is virtually unheard of in commercial robotics, and it speaks to how thoughtfully Rosie has been designed to fit within real-world hotel operations.
Staff can start a cleaning run and view status with just a few taps. The learning curve is minimal, and the immediate time savings make the value clear from day one. We partnered closely with InnVest to develop a rollout plan that supported their team structure, including hands-on engagement with housekeeping leads, continuous feedback loops, and adjustments based on staff input.
Ultimately, automation should empower, not overwhelm, teams. That principle is embedded in every aspect of our deployment model, and it’s why we continue to see strong adoption and engagement from frontline teams after launch.
